When did it last work correctly? What has changed since then? Is there a System Restore point to roll back to before then? Change the batteries if wireless, try another USB port, reset mouse from button on bottom if available. Try the mouse in another PC to isolate if it's the mouse or Windows causing this. Try another mouse in this PC to confirm if Windows is the problem.
Access the Device Manager reached by right clicking the Start button, choose the Mouse, then Driver tab. If not choose Uninstall button, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.
Uninstall it to see if the problem stops. This is unneeded bloatware. Report back all results for possible other things to try. Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.
Then choose to Check for updates. Download and install high priority and client updates, especially those related to hardware. Wireless connection: If the wireless keyboard does not work, try the following.
Reset connection. Disconnect the USB key and then connect it again. If this does not work, try another USB port. Restart the device. Disconnect the device and activate it again. Retry the previous steps after rebooting. Cabling: If the wired keyboard does not work, try the following. Disconnect the USB connector and then connect it again.
Hello, ive tried this and it did not work. I have a wired keyboard. In that case, use the hardware troubleshooter made by Windows. At Start, type Search and correct problems.
Then, select the option called Search and correct problems with devices. Click Advanced Options. Check the Apply repairs automatically box. Then, click on the Next button and continue with the instructions of the maintenance assistant. On the other hand, install drivers automatically with Device Manager.
When Device Manager is open, select the device, right-click and select the option called Update Driver Software. Select the option: Automatically search for updated driver software. You can Uninstall the driver from the device manager. Right-click on the device you want to remove and select Uninstall. Activate the option Remove driver software for this device and click on the OK button. Click on Check for updates on the left pane in the new window. Step 3: To help troubleshoot error messages and other issues, you can start Windows 8.
This kind of startup is known as a "clean boot. Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot. How to perform a clean boot in Windows. Note : Refer " How to reset the computer to start normally after clean boot troubleshooting " to reset the computer to start as normal after troubleshooting.
You may also refer to: Troubleshoot response failures in wireless keyboard or mouse. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. As I mentioned in my original post, the drivers were installed properly as the keyboard had been working for months.
I suspect driver corruption or some other issue since when switching on the PC from a cold-start, the wireless keyboard is not responsive in Windows 8. The keyboard has not stopped responding since my post; If it does, I will try the steps you mentioned although it is extremely difficult when you don't have a spare keyboard handy.
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Thank you for keeping us updated. I can understand how difficult it would be without a spare keyboard. However, please try the suggestions provided earlier and let us know the result. What's the possibility of this problem being fixed by a driver or Windows update in the future? FYI, the driver version is 9. Whenever there is an update regarding any device driver and if it is not updated automatically, the device might start behaving in the same manner as your case.
Windows finds that update if available through Windows updates or you can download and install from the device manufacturer's support website. Thank you for the update and good to hear that the issue has been resolved. I really appreciate the effort made by you in order to fix the issue. I would not call my problem resolved. The keyboard has stopped responding again. This time I have to use the on screen keyboard to type since I cannot restart the PC during a backup run.
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